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What is the least important item to write on the message of the following?
Assume that you are taking a telephone message for a co-worker who is not in the office at the time.





A. Length of the call.
B. Name of the caller
C. Time of the call
D. Telephone number of the caller

This question is part of the customer service challenge quiz
Asked by Wbsi, Last updated: Jan 25, 2020

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2 Answers

Bobby Rickets

Bobby Rickets, Content Reviewer

Answered Dec 04, 2018

The length of the call is irrelevant. Obviously, to know who it is you need to call back, you should make sure the person has the name of the caller and the telephone number of the caller. Also, the time of the call is important because that is how you determine when to call back.

Also, if the person is calling from another time zone, you have to be able to figure out what time it is where they are, and whether or not it is appropriate for you to be able to call right away.

 

wbsi

Wbsi

Answered Sep 26, 2017

Length of the call.
 

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