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How does UC achieve the following?



Universal containers have millions of customers in Salesforce, but only a very small percentage have opened support cases in the past. Recently, universal containers have implemented a service cloud portal and plan to allow customers to be authenticated users to increase self-service rates.

How does UC achieve the following?

A. Have agents manually create users when portal access is requested by customers.
B. Have agents provide customers with portal registration instructions when working a case.
C. Create active customers as portal users and send them e-mail notifications.
D. Identify active customers and send them registration instructions by e-mail

This question is part of Service Cloud COnsultant !!!!!
Asked by Kishor_kumar, Last updated: Feb 15, 2020

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4 Answers

Punam_Chakraborty

Punam_Chakraborty

Answered Oct 08, 2017

I found somewhere the answer is B and D. Please confirm the answer.

Thanks

Punam

 

John Adney

John Adney

Answered Oct 08, 2017

I found somewhere the answer is B and D. Please confirm the correct answer.

Thanks

Punam

 

John Adney

John Adney

Answered Oct 08, 2017

I found somewhere the option is B and D. Please verify and let me know the correct answer.

 

kishor_kumar

Kishor_kumar

Answered Sep 19, 2017

B. Have agents provide customers with portal registration instructions when working a case.
C. Create active customers as portal users and send them e-mail notifications.
 

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