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Is the following statement true or false? You are supposed to move on to the next set of dialog questions when a customer seems like they are wrapping up their comments?

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O3 Extended Dialogue Quiz
Asked by Daniel, Last updated: Apr 20, 2020

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1 Answer

John Smith

John Smith

Answered Sep 09, 2016

False-you need to use the g hot key after any 2 second pause from the customer. (this includes at the point you would normally move on...) you need to use the short repeat of each question in the following scenarios: a. the customer provides a 1 sentence response or less than 5 words b. the customer needs clarification after the g. (tell you more about what?) only move on to the next question after the customer indicates that they do not have any other information. (thats it, i dont know anything else, i dont have any more...)
 

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