How would a consultant design a solution to meet the following - ProProfs Discuss
Topics
Products
Follow Us:

How would a consultant design a solution to meet the following requirement? A quick-view-only access for an external database that stores over 100,000 known product bugs logged by the product engineers.



A. Use SOAP API to integrate the external database with Salesforce.
B. Reference the product bug data in Salesforce via Lightning Connect
C. Use Bulk API to load the product bug data into Salesforce
D. Create a custom product bug object and import data into Salesforce

This question is part of Service Cloud 60Q
Asked by Kishor_kumar, Last updated: Mar 27, 2020

+ Answer
Request

2 Answers

M. Klose

M. Klose, Content Writer, Oakland

Answered Aug 27, 2018

There are two possible answers to this. The first one is letter A. This means that there is a need to use SOAP API so that the external database can be connected with Salesforce. After that, the bug data will be referenced in Salesforce. This can be done with the use of Lightning Connect which means that B can also be done.

Using both of the strategies mentioned above will be able to solve the problem. You can also try C and D but there is a very big chance that these solutions will not work or will feel unfinished. Through Salesforce, management of customer relations will be improved greatly and effectively.

 

kishor_kumar

Kishor_kumar

Answered Sep 07, 2017

Use SOAP API to integrate the external database with Salesforce.
Reference the product bug data in Salesforce via Lightning Connect
 

Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer

Email Sent
We have sent an email to your address "" with instructions to reset your password.