Which of the following options looks like the best way to help create a more predictable outcome? You are the Project Manager on a project that will improve the manufacturing process at your company. Quality has been a big issue because there has been an excessive amount spent on inventory with a lot of waste in the building process and return of the product after it has been sold. Presently, the company has a 1 Sigma quality standard with its manufacturing process. There is a general belief that there are process issues behind this problem.
A. Increasing the quality to a Sigma level greater than 1 B. Utilizing a Fishbone diagram C. Watching for violations of the Seven-Run Rule D. Making greater use of checklists
Making a greater use of checklists-checklists allow the employee to attain a consistent process execution when followed. assuming
checklist is sufficient and that the employee follows it, the process should possess a greater degree of stability.
fishbone diagrams work with problem isolation. increasing the quality level will make a process more consistent
but it takes tools to do that. the checklist is a good quick fix that can have long term benefit, especially if the
sigma level is increased and higher quality expectations are put in place.