What should you do if you don't know the answer to a customer's - ProProfs Discuss
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What should you do if you don't know the answer to a customer's question about how to file a permit application?





A. Tell the person what you think the answer might be.
B. Refer the person to your supervisor.
C. Say that you are not allowed to give out that information to the public.
D. Inform the person that you don t know but will find out.

This question is part of the customer service challenge quiz
Asked by Wbsi on Aug 29, 2017

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2 Answers

John Adney

John Adney

Answered on Aug 29, 2017

My answer would be d, id I did not know the answer i would tell the client that i would double-check with my supervisor

 Reply

wbsi

Wbsi

Answered on Aug 29, 2017

Inform the person that you don t know but will find out.
 Reply

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