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Which solution should a consultant recommend to meet these requirements? Universal Containers’ support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, ETC.). Additional requirements are listed below:--Support attachments up to 20 MB per inquiry--Over 10,000 inquiries per day.



A. On-Demand Email-to-Case
B. Customer Chatter groups
C. Email-to-Case
D. Web-to-Case

This question is part of Service Cloud 60Q
Asked by Kishor_kumar, Last updated: Jul 07, 2020

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4 Answers

John Adney

John Adney

Answered Oct 27, 2017

On Demand Email to case

https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=0

1
 

brahmaditya

Brahmaditya

Answered Apr 28, 2019

On demand email to case is the correct one.

 

mike.todd

Mike.todd

Answered Nov 08, 2017

This answer is incorrect. It is on demand email to case. Email -to-case only supports 2,500 inquiries per day, whereas on demand is 1,000 X each user license (up to 1 million a day). Correct Answer SHOULD be On-Demand Email-to-Case.

https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=0

 

kishor_kumar

Kishor_kumar

Answered Aug 23, 2017

Email-to-Case
1
 

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