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What solution should a consultant recommend to prevent this scenario from happening in the future? A customer calls the service desk at universal containers. The agent assigned to the call creators a case to capture the issue, but later realizes the caller is not eligible for support.



A. Add the service contract related list to contract records
B. Add the entitlement contracts related list to account records
C. Add the assets related list to contract records
D. Add the entitlements related list to contact records

This question is part of Service Cloud 60Q
Asked by Kishor_kumar, Last updated: Mar 22, 2020

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2 Answers

John Adney

John Adney

Answered Dec 08, 2017

Quote from SF: "You can associate entitlements with accounts, assets, contacts, and service contracts. For example, a phone support entitlement can be added to an account. When a contact from that account calls your service department, support agents can quickly verify that they’re entitled to phone support"

 

kishor_kumar

Kishor_kumar

Answered Aug 20, 2017

Add the entitlements related list to contact records
 

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