What solution should a consultant recommend to prevent this scenario from happening in the future? A customer calls the service desk at universal containers. The agent assigned to the call creators a case to capture the issue, but later realizes the caller is not eligible for support.
A. Add the service contract related list to contract records B. Add the entitlement contracts related list to account records C. Add the assets related list to contract records D. Add the entitlements related list to contact records
Quote from SF: "You can associate entitlements with accounts, assets, contacts, and service contracts. For example, a phone support entitlement can be added to an account. When a contact from that account calls your service department, support agents can quickly verify that they’re entitled to phone support"