Universal containers are developing its strategy for social customer service. It would like to build a business case to find a larger investment in social media and have a dedicated social media support team. The company’s requirements include the ability to:--Monitor Facebook fan page for new posts from customers--Link new posts to a customer record--Respond to posts from the existing salesforce console for service--Create and link social person to contactsWhat should universal containers do immediately to begin providing social customer service?
A. Enable salesforce social profile on contacts. B. Create a force.com app for Facebook monitoring C. Integrate Facebook to its existing customer community D. Enable Social Customer Service