Universal containers are developing its strategy for social customer - ProProfs Discuss
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Universal containers are developing its strategy for social customer service. It would like to build a business case to find a larger investment in social media and have a dedicated social media support team. The company’s requirements include the ability to:--Monitor Facebook fan page for new posts from customers--Link new posts to a customer record--Respond to posts from the existing salesforce console for service--Create and link social person to contactsWhat should universal containers do immediately to begin providing social customer service?



A. Enable salesforce social profile on contacts.
B. Create a force.com app for Facebook monitoring
C. Integrate Facebook to its existing customer community
D. Enable Social Customer Service

This question is part of Service Cloud 60Q
Asked by Kishor_kumar, Last updated: May 28, 2020

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kishor_kumar

Kishor_kumar

Answered Aug 18, 2017

Enable salesforce social profile on contacts.
 

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