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What solution should a consultant recommend to help reduce the cost of service in the contact centers? The cost of service for Universal Containers' contact centers has steadily increased.



A. Enable Chatter for agent collaboration
B. Create auto-response templates for emails
C. Enable Knowledge in a Service Cloud portal
D. Enable Ideas in a Service Cloud portal

This question is part of Service Cloud 60Q
Asked by Kishor_kumar, Last updated: Aug 04, 2020

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2 Answers

maraqq

Maraqq

Answered Jun 19, 2020

C. Create auto-response templates for incoming emails

D. Enable Live Agent to handle incoming service inquiries

 

kishor_kumar

Kishor_kumar

Answered Aug 18, 2017

Create auto-response templates for emails
Enable Knowledge in a Service Cloud portal
 

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