Which benefit can be expected from KCS adoption? Universal Containers - ProProfs Discuss
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Which benefit can be expected from KCS adoption? Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.



A. Reduced support Channels
B. Optimized use of resources
C. Increased call routing accuracy
D. Increased call deflection
E. Reduced issue resolution time

This question is part of Service Cloud 60Q
Asked by Kishor_kumar, Last updated: Mar 25, 2020

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2 Answers

John Adney

John Adney

Answered Dec 11, 2017

The answer should be :

B. Optimized use of resources
D. Increased call deflection
E. Reduced issue resolution time

 

John Smith

John Smith

Answered Aug 16, 2017

Optimized use of resources
Increased call routing accuracy
Reduced issue resolution time
 

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