All the usual things become unbearable.-questions were leading away from the topic, and they are irrelevant to what the person is sharing. attend to what the person is saying and direct it back to him or her. b is the better choice because it directs the conversation back to the person inviting him or her to share more or tell his or her story. listen intently and direct some aspect of the conversation back to the person. dont talk too much, the client has come to you with a problem, he or she should do most of the talking. there is no need to talk about yourself or give answers to the client. your responsibility is to help the client find his or her own answers.