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What is a true statement regarding case assignment rules?



A. A predefined Case Team is mandatory for each rule entry
B. Salesforce processes case assignment rules before workflow rules
C. They allow for more than one active rule at the same time
D. They allow for more than one rule entry for each assignment rule
E. They allow cases to be assigned to a queue

This question is part of Transition Exam
Asked by Joarimas, Last updated: Jul 04, 2020

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2 Answers

C. Marcus

C. Marcus, Content Developer, Washington

Answered Aug 09, 2019

There are three correct answers to this question, which are B, Salesforce processes case assignment rules before workflow rules, C, They allow for more than one active rule at the same time, and E, They allow cases to be assigned to a queue. Case assignment rules are used in the cloud-based software Salesforce.

Before entrusting one, a person should double-check with their administrator to make sure they have their approval. Once they do, it is very easy to create a case assignment. Salesforce has another assignment rule, called lead assignment rules which lay out how users are assigned leads.

 

John Smith

John Smith

Answered Jul 21, 2017

Salesforce processes case assignment rules before workflow rules
They allow for more than one rule entry for each assignment rule
They allow cases to be assigned to a queue
 

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