At universal containers, multiple departments utilize the case object - ProProfs Discuss
Topics-
Products +
     

At Universal Containers, multiple departments utilize the Case object for different purposes. Some users submit cases for IT and HR requests. Other users provide customer support with case records.How can an App Builder enable different users to see different fields, based on the case type?



A. Create different case record types for IT, HR and Customer Support. Assign different page layouts to each record type by profile.
B. Create different case field sets for IT, HR and Customer Support. Assign different field sets by profile.
C. Create different case record types for IT, HR and Customer Support. Assign different page layouts to each record type by role.
D. Create different case field sets for IT, HR and Customer Support. Assign different field sets by role.

This question is part of APP Builder
Asked by Poojanair, Last updated: Dec 05, 2017

+ AnswerRequest Answer
...

1 Answer

John Smith

John Smith

Answered on Jul 06, 2017

A. Create different case record types for IT, HR and Customer Support. Assign different page layouts to each record type by profile.
 Reply

Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer

Email Sent
We have sent an email to your address "" with instructions to reset your password.