What can be used to display different text on the case record - ProProfs Discuss
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What can be used to display different text on the case record depending on the number of days a case is opened if universal Container wants to display a message when a case needs follow up?
A. Formula Field
B. Workflow update
C. Case Process
D. Lightning Process Builder



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Asked by Poojanair, Last updated: Mar 28, 2020

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2 Answers

Bobby Rickets

Bobby Rickets, Content Reviewer

Answered May 22, 2019

The correct answer is option D Cross-object formula field is the feature to be used by the system administrator to capture the account credit status on opportunities. A Cross-object formula is a formula that captures related objects and references.

It merges fields on those objects. A cross-object method can reference merge fields from a master object if an object is on the retail side of a master-detail relationship. It also works with lookup relationships. A cross-object formula is available anywhere methods are used except when creating default values. A cross-object method can be used to reference fields from objects that are up to 10 relationships away.

 

John Smith

John Smith

Answered Jul 01, 2017

A. Formula Field
 

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