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A less formal method for benchmarking is to visit other organizations. Select from the following all the steps in this process:



A. Conduct the visit
B. Identify discussion areas
C. Schedule the visit
D. Put new practice into use
E. Identify target companies
Asked by Colton, Last updated: Dec 05, 2017

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1 Answer

John Smith

John Smith

Answered on Sep 08, 2016

Conduct the visit-2. identify discussion areas-3. schedule the visit-4. put new practice into use-5. identify target companies-(3-9)a less formal method for benchmarking is to visit other organizations. this will provide the qualityprofessionals with these benefits: the cost and effort to develop new and innovative quality approaches within it iscost-prohibitive for most companies. learn from others and dont reinvent thewheel. comparing quality programs to those in other companies can identify gaps in currentprocesses and lead to obtaining more effective quality practices. interfacing periodically with other quality individuals is good for professionaldevelopment. those colleagues will not exist internally unless the company islarge.visiting another company is a five-step process, as follows:1. identify discussion areasas it is important for the visit to be mutually advantageous, get management agreementon what oral and written information can be shared with the company being visited.determine the objective of the visit. identify a specific area such as conducting software reviews or independenttesting. if the objective is to gather general information, convert it into a visit objective,such as identifying the three most effective quality practices used by theother company.2. identify target companiesvisits can be within divisions or subsidiaries of the corporation, or to otherorganizations or corporations. identify constraints that need to be considered as part ofthe selection process. consider items such as whether information can be exchangedwith competitors, the availability of travel funds, whether the size of the targetcompany should be similar, and whether the maturity of the companys quality functionlends itself to the topics selected (starting a quality function requires a company thathas gone through the process). select three target companies, prioritizing them by thedesirability, and obtain managements approval to schedule a visit with them.3. schedule the visitcontact your peers at the targeted companies. identify yourself and your company.state the purpose for the visit, what you can share, the information you would like toreceive in exchange and how the visit would be mutually advantageous. offer toprovide a letter requesting the visit if your colleague needs it to get the visit approved.set a date and time for the visit. one-half to two days is recommended.4. conduct the visitvisits typically begin with introductions, a restatement of the objectives of the visit anda tour of the other companys facilities to put the size and purpose of the it function inperspective. agenda items are then discussed in detail. written documentation isexchanged and agreement for usage (such as copying, reworking, distributing, etc.) isgiven. the visit concludes by thanking management of the other company, and, ifpossible, leaving some memorabilia or some of your companys products as a token ofremembrance.5. put new practice into useselect the one best idea from the visit for implementation. demonstrating a positiveoutcome from these visits will increase the chance of management approving othervisits. do not try to implement too many things at once
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