Which of the followingare factors used to evaluate the quality award - ProProfs Discuss
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Which of the following are factors used to evaluate the quality award process for the Malcolm Baldridge National Quality Award? (3-22)



A. Approach
B. Deployment
C. Learning
D. Integration
E. None of the above
Asked by Isaiah, Last updated: Dec 05, 2017

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1 Answer

John Smith

John Smith

Answered on Sep 08, 2016

Approach-2. deployment-3. learning-4. integration-processprocess refers to the methods your organization uses and improves to address the itemrequirements in categories 1-6. the four factors used to evaluate process are approach,deployment, learning, and integration (a-d-l-i).approach refers to: the methods used to accomplish the process the appropriateness of the methods to the item requirements the effectiveness of your use of the methods the degree to which the approach is repeatable and based on reliable data and information(i.e., systematic)deployment refers to the extent to which: your approach is applied in addressing item requirements relevant and important toyour organization your approach is applied consistently your approach is used by all appropriate work unitslearning refers to: refining your approach through cycles of evaluation and improvement encouraging breakthrough change to your approach through innovation sharing of refinements and innovation with other relevant work units and processesin your organizationintegration refers to the extent to which: your approach is aligned with your organizational needs identified in other criteriaitem requirements your measures, information, and improvement systems are complementary acrossprocesses and work units your plans, processes, results, analyses, learning, and actions are harmonized acrossprocesses and work units to support organization-wide goalsresults refers to your organizations outputs and outcomes in achieving the requirements incategory 7. the four factors used to evaluate results are: your current level of performancequality baselinesversion 6.2 3-25 rate (i.e., slope of trend data) and breadth (i.e., how widely deployed and shared) ofyour performance improvements your performance relative to appropriate comparisons and/or benchmarks linkage of your results measures (often through segmentation) to important customer,product and service, market, process, and action plan performance requirementsidentified in your organizational profile and in process items.
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