What is/are the tangibles? Surveys suggest that most customers - ProProfs Discuss
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What is/are the tangibles? Surveys suggest that most customers evaluate or rate the service that you provide based on five factors. One of those factors is Tangibles.



A. The degree of caring that you show customers
B. Your ability to provide service that is dependable and accurate
C. The physical representations of your company including the facility, equipment, and your appearance
D. The respect, competence, and confidence you show to the customer

This question is part of Customer Service Quiz
Asked by Edwarda, Last updated: Jan 14, 2020

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2 Answers

Waliu Arisekola Olasupo

Waliu Arisekola Olasupo

Answered Jun 10, 2019

The respect, competence, and confidence you show to the customer

 

John Smith

John Smith

Answered Jun 22, 2017

The physical representations of your company including the facility, equipment and your appearance
 

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