Calm-calmremain calm; continue to control your breathing, talk to yourself and use positive reinforcement and keep telling yourself to stay calm. do not invade the personal space of the offender. look down and dont stare at the robber, staring at the offender will attract unnecessary attention to you. take a step back and turn side ways, by stepping back you will not invade the robbers space and turning side ways will make you a less of a target. if the robber tells you to lie down then lie down, if you are told to move to a different part of the room then do it. if you are told to put the money in a bag do it, say to the robber i am getting you the money.