Universal Banking needs to provide a public knowledge base on its - ProProfs Discuss
Topics
Products
Follow Us:

Universal Banking needs to provide a public knowledge base on its website. The company has three product groups and needs to display information and address common questions about each product area/ How should Knowledge be configured?(Choose 2)



A. Create three article types for each product area (Personal Banking, Mortgage, and CD).
B. Create three data categories for each product area (Personal Banking, Mortgage, and CD)
C. Create two data categories to display information (Question/Answer, Product Info).
D. Create two article types to display information (Question/Answer, Product Info).

This question is part of Service Cloud study guide
Asked by Dwag, Last updated: Jan 15, 2020

+ Answer
Request

1 Answer

John Smith

John Smith

Answered Jun 19, 2017

Create three data categories for each product area (Personal Banking, Mortgage, and CD)
Create two article types to display information (Question/Answer, Product Info).
 

Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer

Email Sent
We have sent an email to your address "" with instructions to reset your password.