There are 5 Key Principles that you can use to address personal needs, help build trust and stronger working relationships. Which of the following is not one of the principles?
A. Maintain or enhance self–ESTEEM B. Listen and respond with EMPATHY C. Ask for help and encourage INVOLVEMENT D. SHARE thoughts, feeling and rationale E. SELECTIVE listening with positive perception bias
Selective listening with positive perception bias-the 5 key principles are as follow:1. maintain or enhance selfesteem2. listen and respond with empathy3. ask for help and encourage involvement4. share thoughts, feeling and rationale5. support without removing responsibilitiesthe principles are a set of communication skills that can be used to help you connect to your coworkers during interaction. during interaction, people want to feel appreciated, listened to, understood, and involved. they want to know that you are being open and honest with them and will support their efforts.