Which functionality supports these requirements? Universal Containers - ProProfs Discuss
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Which functionality supports these requirements? Universal Containers is implementing Salesforce Knowledge for call center agents. The company needs to ensure that agents can contribute to the knowledge base to promote adoption.



A. Allow agents to create Knowledge articles when closing a case.
B. Require agents to create Knowledge articles when opening a case.
C. Add the Submit feedback button on articles
D. Add the Submit Feedback button on the solutions tab.

This question is part of Service Cloud study guide
Asked by Dwag, Last updated: Jan 14, 2020

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1 Answer

John Smith

John Smith

Answered Jun 04, 2017

Allow agents to create Knowledge articles when closing a case.
 

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