What is true about a complaining customer? - ProProfs
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What is true about a complaining customer?



A. Almost right
B. Always the customer
C. Often lying
D. Always right

This question is part of Customer Service Skill Test - 1
Asked by Agreement on May 26, 2017

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3 Answers

V. Barnes

V. Barnes

Answered on May 10, 2018

Complaining Customer should be your best Customers as they may be complaining because your service levels are deteriorating or maybe because the product reduces its performance to their expectations, or might even be for a reason of them hearing that one of your competitors has been offering better service than you do.

The complaining customer is here to stay and ready to patronize you if only you are able to adjust and make necessary changes required as complained. A complaining Customer is only complaining because they haven’t gotten a better place to go and this is a reason you should step up your games and keep this Customer.

 Reply

John Adney

John Adney

Answered on Aug 07, 2017

A complaining customer is always the customer who experienced something bad so it needs to be solved.

 Reply

John Smith

John Smith

Answered on May 26, 2017

Always the customer
 Reply

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