What is true about a complaining customer? - ProProfs Discuss
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What is true about a complaining customer?



A. Almost right
B. Always the customer
C. Often lying
D. Always right

This question is part of Customer Service Skill Test - 1
Asked by Agreement, Last updated: May 14, 2020

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3 Answers

V. Barnes

V. Barnes

Answered May 10, 2018

Complaining Customer should be your best Customers as they may be complaining because your service levels are deteriorating or maybe because the product reduces its performance to their expectations, or might even be for a reason of them hearing that one of your competitors has been offering better service than you do.

The complaining customer is here to stay and ready to patronize you if only you are able to adjust and make necessary changes required as complained. A complaining Customer is only complaining because they haven’t gotten a better place to go and this is a reason you should step up your games and keep this Customer.

 

John Adney

John Adney

Answered Aug 07, 2017

A complaining customer is always the customer who experienced something bad so it needs to be solved.

 

John Smith

John Smith

Answered May 26, 2017

Always the customer
 

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