What do stressors that are unique to a telecommunicator, include? - ProProfs Discuss
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What do stressors that are unique to a telecommunicator, include?



A. A death in the family, divorce or familial issues
B. Multi-tasking, life or death situations, urgency or shift rotations
C. Heavy traffic coming into work, long commutes or traffic delays
D. Problems with coworkers, supervisors or managers

This question is part of 911 Practice Test A
Asked by HKSCHICO, Last updated: Mar 27, 2020

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2 Answers

Christian Jackson

Christian Jackson, Content Developer, Austin

Answered Feb 11, 2019

Telecommunicators are those people whose job is to call a variety of different people and try to get them to purchase something or inform the caller about their company’s products. They are usually hired by the company to make these phone calls.

The type of calls that are made depends upon the company that the telecommunicator works for. One thing that the telecommunicator has to do is to multi-task. Multi-tasking is when a worker must juggle doing several things at one time.

A telecommunicator must multi-task by answering calls, typing in data into the computer and making decisions. Besides this, they may have to deal with urgent issues and shift rotations. They may be asked to come in and cover a shift because other telecommunicators did not show up.

 

John Smith

John Smith

Answered Apr 26, 2017

Multi-tasking, life or death situations, urgency or shift rotations
 

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