Universal Containers needs to integrate Knowledge into the case - ProProfs Discuss
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Universal Containers needs to integrate Knowledge into the case management lifecycle. Which integration point is possible between cases and Knowledge?(Choose 2)



A. Email articles in PDF format.
B. Add a comment to an article.
C. Search Knowledge using case information.
D. Convert a case attachment to an article.

This question is part of Service Cloud study guide
Asked by Dwag, Last updated: Jan 21, 2020

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1 Answer

John Smith

John Smith

Answered Apr 26, 2017

Email articles in PDF format.
Search Knowledge using case information.
 

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Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer

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