What is an appropriate way of handling conflicts? Being assigned as a project manager, you noticed during executing that conflicts arise in the team on both, technical and interpersonal level.
A. Conflicts distract the team and disrupt the work rhythm. You should always smooth them when they surface. B. A conflict should be handled in a meeting so that the entire team can participate in solution finding. C. Conflict should be addressed early and usually in private, using a direct, collaborative approach. D. You should use your coercive power to quickly resolve conflicts and then focus on goal achievement.
No office atmosphere is every perfect. When people come together, there may be some that do not get along. Instead of letting this low morale continue, it is important for the project manager to do something about it.
When these people were little, it was easier to get them to get along. However, as adults, it may be more difficult. The problem is that the more conflicts that go one as well as the deeper the conflict between the co-workers, the less likely that department will achieve its goals. It would not be very productive.
The best thing the project manager can do is to first recognize the conflicts and where they are coming from and who they involve. Then the project manager should use his or her coercive power to quickly resolve the conflicts and then focus on the goal.