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What are the benefits of service cloud (Customer) portal?

What are the benefits of service cloud (Customer) portal?

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A. Customers can log, view, edit and close their own cases.
B. The portal can be customized with corporate branding
C. Customers can view and edit contacts related to their own accounts
D. The portal and its users can be created without additional licensing

This question is part of SalesForce ADM 201 Part II (Unofficial)
Asked by Florneilbuen, Last updated: Mar 01, 2019

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5 Answers

J.Spencer

Knowledge Enthusiast, Knows A Lot of Stuff.

J.SpencerKnowledge enthusiast, Tokyo
Knowledge enthusiast, Tokyo

Answered on Nov 20, 2018

The answer's B and D.

The cloud can be customized with corporate branding. The company can have more control of their cloud and gets to decide which customer sees what. Plus the addition of their own logo means their customers will not find it difficult to find their customer cloud portal.

The portal and its users can be created without additional licensing. This is also an added advantage to the cloud portal as this means that a company's customer base can be as wide as possible and it won't be difficult for them or their customers. It saves the hassle and the cost of additional licensing services.

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F. Ray

F. RayStudent, Kansas City
Student, Kansas City

Answered on Jul 20, 2018

The main benefit of using the cloud portal is letter D. The portal and its users can be created without additional licensing. This section that is usually placed in the website will also enable businesses to provide information to each other in a more secure manner.

For example, if credit invoices would need to be submitted, then they will be made available that way. The credit status of different individuals can also be passed on through this portal. Since the information about customers can be passed on easily, it allows the business to increase the overall customer satisfaction of their loyal patrons. This can also be used by customers in order to try resolving their issues.

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H. Jones

H. JonesWeb Content Writer, San Antonio,
Web Content Writer, San Antonio,

Answered on Jul 11, 2018

The service cloud portal is actually very helpful for a lot of customers. This can be letter D. The portal and its users can be created without additional licensing. This can be good for a lot of users because they will feel like they have complete control over what they are doing. Another possible answer is letter B.

The portal can be customized with corporate branding. This can also be very helpful as this does not require any costs. This type of portal, the customers’ portal is very helpful as it allows people to solve their own issues without having to wait for a long time just to get a solution.

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L. Hawkes

L. HawkesTeacher, Memphis
Teacher, Memphis

Answered on Jun 28, 2018

There are two correct answers to this question. The first one is that the portal can be personalized with corporate branding. This means that people will have the ability to create a portal that is personally their own. Another correct answer is this allows the portal and its users to create their accounts without the need for additional licenses.

The self-help portal is actually very helpful as it allows people to resolve their issues on their own. Granted that there are some people who do not like this because they are already feel stressed about their current situation. Others like this portal because they do not have to wait for customer service to be available anymore.

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John Smith

John Smith

Answered on Mar 29, 2017

B. The portal can be customized with corporate branding.
D. The portal and its users can be created without additional licensing.

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