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Universal containers are setting up a field service dispatch contact Center. Which functionality should be considered when designing the contact Center? Choose 2 answers



A. Visibility into service entitlements
B. Predictive dialer for outbound calls
C. Chatter groups for customers
D. Mobile access to case information

This question is part of Service Cloud Quiz 10Nov
Asked by Wyatt Williams, Last updated: Jun 02, 2020

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1 Answer

John Smith

John Smith

Answered Mar 19, 2017

Visibility into service entitlements
Mobile access to case information

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