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Which solution should a consultant recommend to meet these requirements? UC's support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.). Additional requirements are listed below:• Support attachments up to 20MB per inquiry• Over 10,000 inquiries per day•



A. Email-to-Case
B. Web-to-Case
C. On-Demand Email-to-Case
D. Customer Chatter groups

This question is part of Service Cloud
Asked by Gonzalovp, Last updated: Feb 09, 2020

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5 Answers

John Smith

John Smith

Answered Mar 17, 2017

Email-to-Case
1
 1

John Adney

John Adney

Replied on Nov 24, 2017

How can it be email to case? Maximum number for Email to case is 2500.

John Adney

John Adney

Answered Jul 17, 2017

New limit for on demand email to case :Keep email trafficoutsideyour network’s firewall and refuse emails larger than 25 MB

 

John Adney

John Adney

Answered Apr 25, 2017

Also Email to Case accepts file size over 25 MB
 

John Adney

John Adney

Answered Apr 14, 2017

I think the correct answer is "On-Demand Email-to-Case"

 

angelannie

Angelannie

Answered Mar 27, 2017

Over 10,000 inquiries per day has exceeded the Email-to-Case maximum number 2,500 of emails converted to case each day. The correct answer is not On-Demand Email-to-Case?
 

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