Agent hours worked and agent wage rate
Talk time and call wrap time.
Contact centers go about as a viable course to increase the value of your business. Be that as it may, running a call focus includes different overheads. The most clear cost of influencing a call to focus run is worker wages. In any case, there are additionally other related costs included that must be viewed as, for example, the cost engaged with making calls to clients.
Business chiefs or call focus proprietors must keep up a harmony between the measure of cash spent in running the call focus and the sum went through on collaborating with the client. As such, they should search for approaches to lessen costs without trading off on client benefit quality.In request to do that, they should first decide the cost per call.
Cost per call is a call focus metric that empowers contact centers to gauge effectiveness. Laid out underneath is the procedure that you can use to compute the cost per call and spending plan the costs of your