What should you do when a misunderstanding happens with a customer? - ProProfs Discuss
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What should you do when a misunderstanding happens with a customer?



A. Apologize for the error even though it may not have been your error
B. Tell them it was some one else s fault
C. Ask them what you can do to make them happy
D. Both A and C

This question is part of Customer Service Quiz
Asked by Coulter, Last updated: Jan 18, 2020

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2 Answers

John Adney

John Adney

Answered Nov 21, 2017

Apologize for the error even though it is not your fault

 

John Smith

John Smith

Answered Mar 02, 2017

Both A and C
 

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