What should you do when a misunderstanding happens with a customer? - ProProfs Discuss
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What should you do when a misunderstanding happens with a customer?



A. Apologize for the error even though it may not have been your error
B. Tell them it was some one else s fault
C. Ask them what you can do to make them happy
D. Both A and C

This question is part of Customer Service Quiz
Asked by Coulter, Last updated: Apr 01, 2019

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2 Answers

John Adney

John Adney

Answered on Nov 21, 2017

Apologize for the error even though it is not your fault

 Reply

John Smith

John Smith

Answered on Mar 02, 2017

Both A and C
 Reply

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