What should Mrs. Harris do because she feels this way? Miss Harris, a Personal care Assistant, is assigned to care for Mr. Goodway. Miss Harris notices that she feels very angry when she is with Mr. Goodway.
A. Tell Mr. Goodway how she is feeling B. Find out if other PCAs have felt this way C. Try to pretend Mr. Goodway is someone she likes D. Talk with the agency supervisor about the situation
The correct answer to this question is D. A patient who acts angry could be reacting to discomfort, threats, or change. It is important that the Personal Care Assistant remain calm and objective when evaluating behaviors such as anger. While Mrs. Harris can still communicate with her patient, it is best not to be accusatory in case it angers him further.
If Mrs. Harris were to talk to her peers about this patient, it could be seen as gossiping; so that is not the best answer, either. Finally, pretending the patient is someone else does not help solve the problem, which could affect the level of care she provides. The best solution is the talk to her supervisor to figure out the best course of action.