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Which method can be used to route social media enquiries within salesforce using salesforce for Twitter and Facebook?



A. Use twitter to case and add workflow rules to the case object
B. Enable social profile and add workflow rules to the contact object
C. Use the routing queues provided with salesforce for Twitter and Facebook
D. Enable social profile and add assignment rules to the case object

This question is part of Service Cloud Quiz 10Nov
Asked by Wyatt Williams, Last updated: Mar 27, 2020

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2 Answers

c.Dorothy

C.Dorothy

Answered Feb 28, 2018

Salesforce is the world’s number one customer relationship management platform. They offer a cloud based application for sales, services, marketing and more to customers.

Salesforce works with social media platforms like Facebook and Twitter. In the case that social media enquiries for Facebook and Twitter need to be routed within Salesforce using the Salesforce application the method that can be used is to enable social profile and add assignment rules to the case object. Salesforce is able to provide this and many other services in the area of customer relationship management.

 

John Smith

John Smith

Answered Jan 31, 2017

Enable social profile and add assignment rules to the case object

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