Which method can be used to route social media enquiries within salesforce using salesforce for Twitter and Facebook?
A. Use twitter to case and add workflow rules to the case object B. Enable social profile and add workflow rules to the contact object C. Use the routing queues provided with salesforce for Twitter and Facebook D. Enable social profile and add assignment rules to the case object
Salesforce is the world’s number one customer relationship management platform. They offer a cloud based application for sales, services, marketing and more to customers.
Salesforce works with social media platforms like Facebook and Twitter. In the case that social media enquiries for Facebook and Twitter need to be routed within Salesforce using the Salesforce application the method that can be used is to enable social profile and add assignment rules to the case object. Salesforce is able to provide this and many other services in the area of customer relationship management.