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Which task should be included in a business continuity plan for a contact center?



A. Rout cases to agents in an alternate center
B. Disable the Interactive Voice Response (IVR) system
C. Deliver training on case handling for contingent staff
D. Update the case status field values

This question is part of Service Cloud study guide
Asked by Dwag, Last updated: Jan 14, 2020

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John Smith

John Smith

Answered Jan 31, 2017

Rout cases to agents in an alternate center
Deliver training on case handling for contingent staff
 

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