Which solution can be used to improve call deflection? - ProProfs Discuss
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Which solution can be used to improve call deflection?

1. Knowledge base
2. Community forum
3. Assignment rules
4. Web chat
5. Case routing

This question is part of Service Cloud
Asked by Gonzalovp, Last updated: Jul 02, 2020

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5 Answers

Gol

Gol

Answered Apr 08, 2018

Who is choosing which answer is correct? It seems the answer is just set as correct based on the available dump and it's so missleading. I though the good thing about here is that the answer can be discussed but it doesn't seem to change the Marked correct answer!

The correct answer is:

-Knowledge base

-Community forum

-Web chat

How can assignment rule help call deflection?!

1
 

Anthony

Anthony

Answered Aug 30, 2017


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bmattiwes

Bmattiwes

Answered Aug 19, 2017

To improve call deflection:

Knowledge base

Community forum

Web chat

 

John Adney

John Adney

Answered Feb 15, 2017

Assignment rules come into play when a case is created. This would not affect call deflection. A community would help the customer find the answer and refrain from calling the contact centre.
 

John Smith

John Smith

Answered Jan 30, 2017

Knowledge base
Assignment rules
Web chat
1
 

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