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Universal Containers needs to decrease the cost of support by allowing support engineers to capture case resolution information when a case is closed and make the details of the case available via search to internal users, customers and the general public. How could this be achieved?



A. Create solutions and publish the solutions to the self-service portal.
B. Create Knowledge articles and publish them to all channels.
C. Create Content documents and add them to a work pace accessed by all users.
D. Create case attachments and upload attachments to a directory accessed by all users.

This question is part of Service Cloud study guide
Asked by Dwag, Last updated: Jan 19, 2020

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1 Answer

John Smith

John Smith

Answered Jan 29, 2017

Create Knowledge articles and publish them to all channels.
 

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