What is the proper hold/transfer procedure? - ProProfs Discuss
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What is the proper hold/transfer procedure?





A. Ask permission from the customer.\r\n
B. Set timeframe.
C. Inform the customer of the reason why they will be placed on hold.\r\n
D. Get back to the customer within the timeframe given.\r\n
E. Thank the customer for staying on the line.

This question is part of Sykes Agent Online Assessment
Asked by Rodalie_abing, Last updated: Feb 21, 2020

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4 Answers

Willjoy Redoble

Willjoy Redoble

Answered May 16, 2019

Ask permission from the customer

Inform the customer of the reason why they will be placed on hold

Thank the customer for staying on the line

 

John Adney

John Adney

Answered Dec 12, 2017

Ask permission from the customer

Inform the customer of the reason why they will be placed on hold.

Set timeframe

Get back to the customer within the timeframe given.

Thanks the customer for staying on the line

 

John Adney

John Adney

Answered Sep 05, 2017

Ask permission from the customer

Thank the customer for staying on the line

 

John Smith

John Smith

Answered Jan 27, 2017

Ask permission from the customer.
Set timeframe.
Inform the customer of the reason why they will be placed on hold.
Get back to the customer within the timeframe given.
Thank the customer for staying on the line.
 

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