What is the proper hold/transfer procedure? - ProProfs
     

What is the proper hold/transfer procedure?





A. Ask permission from the customer.\r\n
B. Set timeframe.
C. Inform the customer of the reason why they will be placed on hold.\r\n
D. Get back to the customer within the timeframe given.\r\n
E. Thank the customer for staying on the line.

This question is part of Sykes Agent Online Assessment

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4 Answers

Willjoy Redoble

Willjoy Redoble

Answered on May 16, 2019

Ask permission from the customer

Inform the customer of the reason why they will be placed on hold

Thank the customer for staying on the line

John Adney

John Adney

Answered on Dec 12, 2017

Ask permission from the customer

Inform the customer of the reason why they will be placed on hold.

Set timeframe

Get back to the customer within the timeframe given.

Thanks the customer for staying on the line

John Adney

John Adney

Answered on Sep 05, 2017

Ask permission from the customer

Thank the customer for staying on the line

John Smith

John Smith

Answered on Jan 27, 2017

Ask permission from the customer.
Set timeframe.
Inform the customer of the reason why they will be placed on hold.
Get back to the customer within the timeframe given.
Thank the customer for staying on the line.

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