Which options are available with Email-to-Case? UC has activated Email-to-Case functionality to allow customers to correspond with support agents via email.
A. Assignment, escalation, and workflow rules are processed on inbound emails B. Only one inbound email address can be used for Email-to-Case C. Follow-up emails and attachments related to a case are attached to the case D. Follow-up emails related to a case will update the case comments
The correct answers to this question are A and C. The Email-to-Case function in Salesforce allows you to automatically convert customer emails into customer cases, allowing your customer service agents to quickly track the problems and resolve any issues. Any follow-up emails associated with that case can be attached to the case, and other email addresses can also be attached.
Email-to-Case works with inbound emails. Agents can process escalation, assignment, and workflow rules in these cases. Regular Email-to-Case stores the email traffic on your network, but you have the option to use Email-to-Case on-demand, which allows you to store email traffic outside of your network.