Universal containers is looking to migrate to a new knowledge - ProProfs Discuss
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Universal containers is looking to migrate to a new knowledge solution for their contact center. they have 10,000 knowledge articles, but have found that only 5% are being used frequently by their contact center agents and customers on their public website. what should be recommended as part of this implementation.(Choose 2)



A. Prepare a test set of articles for import into the sandbox
B. Import all articles and then delete those which are not important
C. De-prioritize data quality, because articles can be modified by the KB manager after deployment
D. A one-time import of only the most frequently used articles

This question is part of Service Cloud study guide
Asked by Dwag, Last updated: Jan 23, 2020

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John Smith

John Smith

Answered Jan 26, 2017

Prepare a test set of articles for import into the sandbox
A one-time import of only the most frequently used articles
 

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