Which of the statements are true for Cases? - ProProfs Discuss
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Which of the statements are true for Cases?



A. Manually entering the case received from an email
B. Automatically generated by an email or website form
C. Can be assigned only automatically by rule assignment however it can be reassigned manually at later time
D. Associated to Contacts and Accounts

This question is part of SalesForce Administration Test ADM-201 Part 3
Asked by Rupeshdesai, Last updated: May 26, 2020

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2 Answers

Matz Lewis Clark

Traveler and writer by profession.

Matz Lewis Clark, College student, Graduation, Orlando

Answered Jan 29, 2019

The correct answers to this question are A, B, and D. Salesforce is a cloud-based CRM platform that also offers a suite of applications to assist with customer service, marketing, analytics, and app development. In the last five years, Salesforce has been ranked as number one places to work by Forbes magazine and Fortune.

Salesforce is based in San Francisco, California. SalesForce, a case is a customer's question, feedback, or issue. The reason that answer C is false is that you do not need a rule to automatically assign a case. You can create a default with a checkbox to automatically assign an owner for a case.

 

John Smith

John Smith

Answered Jan 23, 2017

Manually entering the case received from an email
Automatically generated by an email or website form
Associated to Contacts and Accounts
 

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