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Can you identify two "inputs" in the following purpose statement? Our purpose statement is -"No one tries harder to deliver efficient customer service through getting it right first time and meeting customer's needs through extensive product and process knowledge."



A. Efficient customer service
B. Product and process knowledge
C. Getting it right first time
D. No one tries harder

This question is part of System Thinking Quiz
Asked by Alexmc, Last updated: Aug 04, 2020

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2 Answers

L. Hawkes

L. Hawkes, Teacher, Memphis

Answered Aug 08, 2019

The correct answers to this question are B, Product and process knowledge, and D. No one tries harder. Inputs are things that are done to accomplish the outputs. These are the inputs because these two things are done to provide efficient customer service and to meet the customer's needs.

The outputs in this sentence are giving the customer excellent customer service and meeting their needs. For the output to be successful, the inputs must be done. Inputs work to bring the goal of the output to life. These inputs are fundamental to the outputs involved in customer service and to bring a customer a great experience.

 

John Smith

John Smith

Answered Jan 15, 2017

Product and process knowledge
No one tries harder
 

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