For which purpose should a contact center use Visual Flow? - ProProfs Discuss
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For which purpose should a contact center use Visual Flow?



A. To assign follow-up tasks to an agent one week after a case is closed.
B. To automatically assign cases to a specific queue based on the customer support level
C. To escalate to the support manager if it has been open for more than 72 hours
D. To automate business processes for agents who troubleshoot customer support issues via phone

This question is part of Service Cloud
Asked by Catherine halcombe, Last updated: Mar 29, 2020

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2 Answers

brookgong

Brookgong

Answered Feb 19, 2020

D. To automate business processes for agents who troubleshoot customer support issues via phone

 

John Smith

John Smith

Answered Jan 04, 2017

To automate business processes for agents who troubleshoot customer support issues via phone
 

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