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An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling. Which method can be used to improve agent retention? Choose 2 answers:



A. Mix telephony interactions with email and chat
B. Extend benefits to part-time agents
C. Provide additional training on tools and process
D. Allow shift trading between agents

This question is part of Service Cloud
Asked by Catherine halcombe, Last updated: May 24, 2020

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1 Answer

John Smith

John Smith

Answered Jan 04, 2017

Extend benefits to part-time agents
Allow shift trading between agents
 

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