UC is creating an inbound customer support contact center to handle - ProProfs Discuss
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UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?



A. Automatic call distributor and interactive voice response
B. Workforce management and customer satisfaction score
C. Average handling time and first call resolution time
D. Agent skill-based routing and predictive dialer

This question is part of Service Cloud
Asked by Catherine halcombe, Last updated: May 29, 2020

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1 Answer

John Smith

John Smith

Answered Jan 01, 2017

Automatic call distributor and interactive voice response
 

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