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Universal Containers has a contact center that provides support for five different product lines. Universal Containers needs to allow agents to share files, ask and answer questions, and share best practices specific to each product line. what is the best method to meet this requirement?



A. Set up an internal ideas site for each product line.
B. Set up a Chatter group for each product line.
C. Set up a Case queue for each product line.
D. Set up Document folders for each product line.

This question is part of Service Cloud study guide
Asked by Dwag, Last updated: Jan 17, 2020

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John Smith

John Smith

Answered Dec 25, 2016

Set up a Chatter group for each product line.
 

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