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What should an administrator consider when setting up Case Feed in Salesfoorce tool?

What should an administrator consider when setting up Case Feed in Salesfoorce tool?

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A. The Use Case Feed permission is automatically active for all profile
B. Case Feed requires the Service Cloud User feature license
C. Chatter Feed tracking must be enabled for the case object
D. Case Feed replaces the standard case detail page by default

This question is part of Practice Admin 201 Set 5
Asked by Wyatt Williams, Last updated: Mar 25, 2020

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3 Answers

O. Bickis

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O. Bickis, Corporate employee, MBA, Stockton

Answered Dec 07, 2018

There have already been two conflicting answers for this question. As far as I can tell, it should be answer C: chatter feed tracking must be enabled for the case object. This is simply because a case feed shows all the data for specific things, or cases. The chatter feed tracking pulls all that information together into one convenient place to create the case feed for the administrator.

It should be noted that I do not use Sales Force. This information is gleaned from the internet and what I can understand of their help page, since Sales Force tutorials are far and few between. Since I can’t access the software itself without paying a fee, that’s what I have to rely on.

 

John Adney

John Adney

Answered May 12, 2017

Correct Answer should be: C

Chatter Feed tracking must be enabled for the case object
 

John Smith

John Smith

Answered Dec 25, 2016

Case Feed requires the Service Cloud User feature license
 

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