Can you write down some of the service operation processes in an IT company?

Event management and Request fulfillment.

Event management is one of the main activates of It operations, it is the process that monitors all event that occur through IT infrastructure.

It aims at making sure Configuration items and Services are constantly measured. It also aims to filter and categorize events in order to decide on appropriate actions if required. Events are typically recognized through alerts or notifications detected by a monitoring tool.

Request fulfilment is the process aim at maintaining user and customer satisfaction through efficient and professional handling of service request. It provides a channel for users to request and receive standard services for planned events.