What solution should a consultant recommend? The IT helpdesk at - ProProfs Discuss
Topics
Products
Follow Us:

What solution should a consultant recommend? The IT helpdesk at universal containers is divided into two tiers to handle escalations. The company would like to improve the collaboration among helpdesk agents and reduce the number of issue escalations.



A. Allow agents to add comments to each other s cases
B. Enable chatter on knowledge articles
C. Use chatter answers for the helpdesk
D. Create a Chatter group for the help desk 
E. Create a category for the helpdesk

This question is part of Service Cloud Quiz 10Nov
Asked by Wyatt Williams, Last updated: Mar 28, 2020

+ Answer
Request
1

3 Answers

John Adney

John Adney

Answered Feb 01, 2017

Ans is Chatter group
1
 

nikmarv

Nikmarv

Answered Jun 13, 2017

I think the correct answer is:D. Create a Chatter group for the help desk
1
 

John Smith

John Smith

Answered Dec 22, 2016

Use chatter answers for the helpdesk

####
 1

John Adney

I guess this is the answer "Create a Chatter group for the help desk "

Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer

Email Sent
We have sent an email to your address "" with instructions to reset your password.