What solution should a consultant recommend? The IT helpdesk at universal containers is divided into two tiers to handle escalations. The company would like to improve the collaboration among helpdesk agents and reduce the number of issue escalations.
A. Allow agents to add comments to each other s cases B. Enable chatter on knowledge articles C. Use chatter answers for the helpdesk D. Create a Chatter group for the help desk¬† E. Create a category for the helpdesk