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Which solution would you recommend to meet the requirements of the following case?
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, ETC). Additional requirements are listed below:• Support attachments up to 20 MB per inquiry• Over 10,000 inquiries per day.

Which solution would you recommend to meet the requirements of the following case? <br/>Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, ETC). Additional requirements are listed below:• Support attachments up to 20 MB per inquiry• Over 10,000 inquiries per day.

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A. On-Demand Email-to-Case
B. Customer Chatter groups
C. Email-to-Case
D. Web-to-Case

This question is part of Service Cloud Deck 2
Asked by Wyatt Williams, Last updated: Jun 27, 2020

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4 Answers

GM Khanna

GM Khanna

Answered Oct 04, 2018

On Demand Email to Case cannot support attachements over 10mb.

 

iandextermaya

Iandextermaya

Answered Jan 07, 2018

On-Demand-Emai to case

 

John Adney

John Adney

Answered Nov 20, 2017

On-Demand-Emai to case, E-mail to case cannot handle 10000 inquaieries

 

John Smith

John Smith

Answered Dec 16, 2016

Email-to-Case
 

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